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TERMS &
CONDITIONS

General Provisons

1. Initial Provisions

a) These Terms and Conditions of Business define the relationship between our company, Joyride Experience SRL, headquartered at 22 Ghirlandei Street, District 6, Bucharest, Romania, with Fiscal Number RO37598427 and Commercial Registration Number J40/7260/2017, as the seller and operator of the e-shop at the website address www.fit4future.ro, and you, our customer, who enters into a purchase contract with us.

b) We apply an equal approach to all our customers and offer them the same services and benefits, whether or not they are consumers. Therefore, the rules set out in these Terms and Conditions of Business apply to all visitors to the website.

2. Conclusion of the Purchase Agreement

a) You can enter into a purchase agreement with us either remotely through the online store, or via the customer service hotline or email.

b) In the case of a remotely concluded purchase agreement, the order – placed by submitting it via the website, email, or through the customer service hotline – constitutes a draft agreement. The order will be valid for 7 days, and we will confirm its receipt by email. Consequently, the purchase agreement will be concluded upon our acceptance of the draft agreement in the form of the delivery of the ordered electronic tickets. We will notify you via email regarding the dispatch of the tickets.

c) We deliver electronic tickets via email only. No physical products will be shipped.

Payment Methods and Electronic Ticket Delivery Policy

  1. Accepted payment methods is limited to card payment through the “Netopia Payments” operator. 

  2. The currently offered payment methods, as well as their respective costs, may change without prior notice.

  3. Delivery of electronic tickets is carried out via email immediately after the confirmation of payment.

  4. We reserve the right to offer discounted or promotional pricing on tickets in certain cases.

Complaints and Return/Cancellation Policy

  1. If the electronic tickets are defective or cannot be accessed, we can agree on compensation in the form of a voucher or a replacement ticket. You also have the right to request a refund only if the event is canceled without being rescheduled.

  2. The organizer is not obliged to refund the collected amounts unless the event is canceled without rescheduling. In the case of event rescheduling, the tickets remain valid for the new date, and no refunds will be processed.

  3. The Entrant understands that their participation in the Event is non-transferable, non-refundable, and is not redeemable for cash at any point of the purchase.

  4. If the Entrant purchases two-day passes and / or one-day passes for the Event, they will not be able to cancel or replace the tickets purchased. It is left at the sole discretion of the Event Organizers to decide if this can be done.

  5. We will address any questions related to complaints at dpo@fit4future.ro

Privacy Policy

This privacy policy defines how we, Joyride Experience SRL, collect, use, and store your personal data when you access or interact with our website www.fit4future.ro. More details on privacy policy page.

CHANGES TO THE PRIVACY POLICY

We reserve the right to modify this privacy policy. In the event of significant changes in the future, you will be notified via email (if possible) or by displaying a specific message on the website.

DEFINITIONS

Personal Data – Any information related to an identified or identifiable natural person.

Processing – Any operation or set of operations which is performed on personal data or sets of personal data.

Data Subject – Individuals whose data are being processed.

Data Controller – Any organization, person, or body that determines the purposes and means of processing personal data, controls the data, and is responsible for them.

Data Processor – Processes the data on behalf of the data controller.

Consent – A “freely given, specific, informed, and unambiguous” indication of an individual’s agreement to the processing of their personal data for one or more purposes, either through a statement or a clear affirmative action.

GDPR – The General Data Protection Regulation (GDPR), adopted as Regulation (EU) 2016/679 of the European Parliament and of the Council on 27 April 2016. It applies directly in each EU member state without the need for implementing legislation.

Third Parties – Any natural or legal person (public authority, agency, or other body) other than the data subject, controller, processor, and persons who, under the direct authority of the controller or processor, are authorized to process personal data.

For any additional questions regarding how we process personal data or to exercise your rights mentioned above, please contact us via email at dpo@fit4future.ro.

This website uses cookies. For more information on how these files work and are used, please visit the following link: Cookie Policy.

Contact Information for the “Supervisory Authority”

Website: http://www.dataprotection.ro/
Email: anspdcp@dataprotection.ro
Phone: +40 21 252 5599